Last Updated: April 22, 2025

1. Introduction

At PhoneHero ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service, website, mobile applications, or any other services we provide (collectively, the "Services").

2. Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information: This includes your name, email address, telephone number, billing address, and payment information.
Business Information: Information about your business, such as company name, industry, size, and business hours.
Call Data: Audio recordings, transcripts, and metadata from calls handled by our AI receptionist.
Usage Data: Information about how you use our Services, including log data, device information, and analytics.
Customer Information: Information about your customers who interact with our AI receptionist, such as their names, contact information, and the content of their communications.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Train and improve our AI models to better serve you
Respond to your comments, questions, and requests
Send you technical notices, updates, security alerts, and support messages
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve the Services and provide content or features that match user profiles or interests

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business Partners: Third parties with whom we partner to offer products or services.
Legal Requirements: When required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our Services, and to protect our rights.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access personal information we hold about you
The right to request correction or deletion of your personal information
The right to restrict or object to our processing of your personal information
The right to data portability
The right to withdraw consent at any time for processing based on consent

To exercise these rights, please contact us at privacy@phonehero.ai.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@phonehero.ai.